Terms & Conditions

Last Updated: 29 July 2025

1. Non-Refundable Sessions

All sessions are non-refundable. Rescheduling is only possible with at least 24 hours' notice to the therapist.

2. Emergency Rescheduling

In case of unavoidable emergencies (e.g., severe illness, death or critical family events), if the client is unable to inform the therapist at least 24 hours in advance, one session may be rescheduled as a courtesy, at the therapist's discretion.

3. Missed Sessions

If the client is unable to attend the session without prior notice (outside of the emergency exception above), the session will not be rescheduled or refunded, as the therapist's time is compensated regardless of attendance.

4. Late Arrival Policy

The therapist will wait up to 10 minutes from the scheduled time. If the client does not join within that window, the session will be considered completed.

5. Internet Connectivity Issues

In case of poor internet connection, the therapist will attempt to establish a connection for up to 10 minutes. If the connection cannot be made, the session will be considered completed.

6. Therapist's Discretion

• The therapist reserves the right to reschedule sessions in case of their own emergency.
• The therapist reserves the right to refer the client to another professional if the therapeutic relationship is not deemed beneficial, with proper notice.

7. Client Rights

The client's rights and responsibilities are outlined under the User Consent, which the client agrees to upon booking a session.

8. Confidentiality

Client confidentiality is of utmost importance. All information shared during sessions is kept strictly confidential, subject to legal and ethical limitations (e.g., risk of harm to self or others, child protection concerns).

9. Disclaimer of Liability

While we strive to provide the highest quality of care, MannRahat and Dr. Saloni Sharma cannot guarantee specific outcomes from therapy. The client assumes responsibility for their own well-being and decisions.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India.